We are the Center of Attention and Protection of Tourists (CAPTA). Here we provide you with quick and quality attention in case you have an emergency or a problem that affects your security and or your wellbeing, during your visit to Playa del Carmen.

  • These are the services that we provide to national and foreign tourists:
  • Offer you assistance and tourism information.
  • Provide support and orientation in case of any contingency or bad weather conditions.
  • Guide you to the nearest government office so that we follow up on any complaints you might have.
  • Direct foreign tourists towards their embassies and consulates.

Practical Guides

In this 5 Practical Guides for Tourists During Emergencies, you will find a step by step path on what to do in case of theft or loss of property, injuries inflicted by third persons, fraud, sexual offenses and authority abuse.

We accompany you, to make those difficult times during your visit, a lot better.



For phone assistance in spanish or english dial: 984 116 0430 / 984 877 3050 Ext. 10117
Email: captaplayadelcarmen@gmail.com, wezlycaptapdc@gmail.com

Avenida Juárez, entre 15 y 20 Avenidas, Colonia Centro, CP 777510, Solidaridad, Quintana Roo, México.

984 877 3050 Ext. 10500-10502